Cloud Tech Support & Billing Specialist

The Functionary; Metro Manila; On-site; PHP 300,000 - 540,000; Full time

Job summary

The Functionary in the Philippines is seeking a customer-focused Technical Support Specialist to support a leading cloud-based software platform used by North American clients. This role blends software troubleshooting with billing-related assistance to help customers with invoices, usage, and payments.

You will provide phone and email support, diagnose issues, and document resolutions in a CRM. Collaboration with internal teams and proactive communication are essential to delivering a

Qualifications

• Experience in technical or software support with billing/invoice assistance.
• Strong troubleshooting and analytical problem-solving.
• Excellent written and verbal communication; experience with CRM/ticketing systems.

Responsibilities

• Provide software and technical support via phone and email.
• Assist customers with billing-related questions.
• Diagnose and resolve issues efficiently to ensure a high-quality customer experience.
• Document cases, resolutions, and customer interactions in a CRM system.
• Collaborate with internal teams and escalate complex or high-priority issues as needed.
• Support software and hardware installations, updates, and configurations.
• Contribute to technical documentation and self-help resources.

Skills

Technical support

Billing support

CRM tooling

Tools

CRM software

Job description

The Functionary in the Philippines is seeking a customer-focused Technical Support Specialist to support a leading cloud-based software platform used by North American clients. This role blends software troubleshooting with billing-related assistance to help customers with invoices, usage, and payments.

You will provide phone and email support, diagnose issues, and document resolutions in a CRM. Collaboration with internal teams and proactive communication are essential to delivering a