Remote Customer Support Specialist - Shopify Ready

Lago; Philippines; Remote; PHP 563,000 - 788,000; Full time

Benefits offered by this job

Remote work

Job summary

Lago is seeking a reliable Customer Support Specialist to handle email-based inquiries and data entry for Deadlast’s ecommerce operations, in a remote setting. This role emphasizes clear written communication and precise record-keeping to deliver a professional customer experience.

Shopify experience is a plus; the role may expand to SMS support. Work hours align with Mountain Time, with a flexible schedule for strong contributors.

Qualifications

• Strong written English communication.
• Excellent attention to detail and data accuracy.
• Strong organizational and time management skills.
• Ability to manage multiple inquiries and prioritize tasks.
• Professional customer service and problem-solving skills.
• Ability to work independently with minimal supervision.
• Reliable internet connection, suitable computer, and quiet workspace.
• Ability to maintain consistent availability during the agreed working schedule.

Responsibilities

• Respond to customer inquiries through email in a timely and professional manner.
• Assist with order status, shipping, product, and other routine customer questions.
• Investigate customer issues and provide accurate, helpful responses.
• Follow up on unresolved inquiries and escalate complex issues when necessary.
• Maintain a professional and consistent brand voice.
• Review order details and customer information in Shopify or related systems.
• Assist with routine order management and customer account inquiries.
• Identify order discrepancies and flag issues requiring additional attention.
• Maintain accurate customer and order information.
• Enter, update, and verify information across internal systems and spreadsheets.
• Maintain organized records of customer inquiries and issue resolutions.
• Complete routine administrative tasks related to customer support.
• Ensure data accuracy and consistency across records.
• Follow established customer support procedures and workflows.
• Identify recurring customer issues and communicate relevant patterns to the team.
• Maintain organized support notes and documentation.
• Adapt to new tools, processes, and communication channels as the business grows.

Skills

Written English

Data accuracy

Organization

Time management

Multi-inquiry handling

Customer service

Independence

Internet reliability

Availability for schedule

Tools

Shopify

Job description

Lago is seeking a reliable Customer Support Specialist to handle email-based inquiries and data entry for Deadlast’s ecommerce operations, in a remote setting. This role emphasizes clear written communication and precise record-keeping to deliver a professional customer experience.

Shopify experience is a plus; the role may expand to SMS support. Work hours align with Mountain Time, with a flexible schedule for strong contributors.