Customer Support Specialist

Accelerate Outsourcing Inc; Pampanga; Remote; PHP 279,000 - 446,400; Full time

Job summary

A leading outsourcing company is seeking a detail-oriented Customer Support Specialist to work fully remote during night shifts. The ideal candidate will have at least one year of experience with Shopify and excellent communication skills. This role involves handling customer inquiries, managing orders, and ensuring a positive customer experience. The candidate must be able to multitask effectively and maintain high-quality service standards, especially during busy periods.

Qualifications

• Minimum one year of experience in customer support, preferably with Shopify.
• Ability to work independently during night shifts.
• Proven experience in handling multiple customer interactions effectively.

Responsibilities

• Respond to customer support tickets in a timely manner.
• Communicate solutions clearly to customers.
• Update order statuses and manage customer inquiries.

Skills

Strong written and verbal communication skills

High attention to detail

Excellent organizational skills

Ability to multitask

Strong problem-solving abilities

Fast and accurate typing skills

Tools

Shopify

Job description

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Job Description

• Fully Remote
• Customer Support Specialist ( with Shopify Experience at least 1 year)
• 25 to 40 Hrs Per Week.
• Night Shift

Overview

• We are looking for a reliable, detail-oriented, and brand-conscious Customer Support Specialist to join our team. This role is responsible for handling customer inquiries, managing order-related concerns, and ensuring a smooth, positive customer experience from order placement to delivery.
• At The Dairy, customer support is a key brand touchpoint—not just ticket management. The ideal candidate communicates in a friendly, human, and on-brand manner, exercises strong judgment, and takes pride in protecting and enhancing the overall customer experience.

Key Responsibilities

• Respond to customer support tickets in a timely, accurate, and professional manner
• Write friendly, human, and on-brand responses that reflect The Dairy’s voice and values
• Use sound judgment when resolving issues, including knowing when to bend the rules to make things right for the customer
• Treat customer support as a brand-building function, not just problem resolution
• Monitor, verify, and manually update order statuses to ensure accuracy and completeness
• Track shipments and proactively communicate delivery updates to customers
• Clearly communicate resolutions, next steps, and expectations to customers
• Coordinate with internal teams to resolve order, delivery, and customer experience issues
• Maintain accurate records and documentation of all customer interactions
• Perform other related duties as assigned

Tools & Work Requirements (Mandatory)

• Hands-on experience with Shopify is required
• Ability to work effectively across time zones in a fully remote, night shift environment
• Reliable internet connection and ability to work independently during night hours

Role Realities

• Inbox volumes increase significantly during product launches, sales, and holidays
• Some days are repetitive, while others are fast-paced and high-pressure
• Accuracy, attention to detail, and calm decision-making under pressure are non-negotiable

Qualifications & Requirements

• Strong written and verbal communication skills
• High attention to detail with excellent organizational skills
• Ability to multitask and manage time effectively in a fast-paced setting
• Fast and accurate typing skills
• Strong problem-solving and decision-making abilities
• Willingness and availability to work on weekends
• Ability to follow processes and handle repetitive tasks with accuracy

What Success Looks Like in This Role

• Consistently meeting ticket response time expectations
• High-quality resolutions with minimal need for follow-ups
• Strong customer satisfaction and positive customer feedback
• Prioritizing resolution quality over speed alone

Cultural Fit

• This role suits calm, steady operators who take pride in doing things properly. It is detail-heavy and sometimes repetitive, not creative or social. Success comes from strong judgment, consistency, and protecting The Dairy experience—especially during night shifts.

Working Location

Fully remote role with night hours. Please ensure you have a reliable internet connection and a suitable workspace.