Remote Customer Support Specialist

Simera; Angeles; Remote; PHP 223,000 - 335,000; Full time

Job summary

Simera is seeking a Customer Support Agent to assist customers across multiple channels and deliver an excellent experience. The role emphasizes effective communication, problem-solving, and proactive issue resolution from a remote setup in the Philippines.

You will handle inquiries, maintain records, and collaborate with internal teams to improve service quality. Ideal candidates have prior customer support experience, excellent English (if needed for English-speaking customers), and the

Qualifications

• Experience in customer support or equivalent role.
• Strong written and verbal communication skills.
• Ability to work independently and in a remote team.

Responsibilities

• Respond to customer inquiries via email, chat, phone, or other channels.
• Provide accurate information and clear solutions to questions and concerns.
• Troubleshoot and resolve issues efficiently and professionally.
• Escalate complex issues to the appropriate team when needed.
• Follow up to ensure concerns are addressed and records updated.
• Maintain accurate records of interactions and resolutions.
• Identify recurring issues and share feedback with internal teams.
• Adhere to company policies and customer service standards.
• Maintain a positive and customer-focused attitude.
• Collaborate with internal teams to improve overall experience.

Skills

Communication

Customer service

Active listening

Multitasking

CRM systems

Problem solving

Time management

Attention to detail

English proficiency

Remote work

Tools

CRM platforms

Ticketing system

Job description

Simera is seeking a Customer Support Agent to assist customers across multiple channels and deliver an excellent experience. The role emphasizes effective communication, problem-solving, and proactive issue resolution from a remote setup in the Philippines.

You will handle inquiries, maintain records, and collaborate with internal teams to improve service quality. Ideal candidates have prior customer support experience, excellent English (if needed for English-speaking customers), and the