Retention Specialist

Hammerjack Pty Ltd; Muntinlupa; On-site; PHP 450,000 - 650,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a proactive Retention Specialist focused on renewals for our long-tail customer segment. You will own end-to-end renewals, drive on-time contract completion, and help sustain revenue.

Collaborating with the Customer Success team, you will identify at-risk accounts, implement data-driven retention strategies, and maintain a healthy renewal pipeline with accurate forecasts. You will also optimize post-renewal experiences and automate renewal workflows to reduce churn.

Qualifications

• Must be a college graduate.
• At least 2 years in renewals, retention or inside sales.
• Preferably with CRM experience.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Own end-to-end renewals for long-tail accounts, ensuring on-time contract completion and achievement of revenue targets.
• Proactively identify at-risk accounts and implement data-driven retention strategies to minimize churn.
• Work closely with Customer Success to align on insights, engagement, and renewal messaging.
• Maintain accurate renewal pipeline, forecast performance, and track key retention metrics.
• Ensure smooth post-renewal experience, gather feedback, and support handover to CSM team.
• Enhance digital renewal workflows, implement automated campaigns, and improve performance through data insights.

Skills

Renewals

Retention

Inside sales

CRM software

Education

Bachelor's degree

Tools

CRM software

Job description

Job Description

Proactive and detail-focused Retention Specialist to oversee contract renewals for our long-tail customer segment. This role centers on commercial responsibilities, ensuring renewals are completed on time, minimizing churn, and sustaining revenue consistency.

Renewal Management: Own end-to-end renewals for long-tail accounts, ensuring on-time contract completion and achievement of revenue targets

Retention Strategy: Proactively identify at-risk accounts and implement data-driven retention strategies to minimize churn

CSM Collaboration: Work closely with Customer Success team to align on customer insights, engagement, and renewal messaging

Pipeline & Forecasting: Maintain accurate renewal pipeline, forecast performance, and track key retention metrics

Post-Sales Follow-Up: Ensure smooth post-renewal experience, gather feedback, and support seamless handover to CSM team

Process Optimization: Enhance digital renewal workflows, implement automated campaigns, and improve performance through data insights

Qualifications

• Must be a college graduate
• Must have at least 2 years experience in renewals, retention or inside sales experience
• Preferably with CRM background
• Willing to work onsite and on shifting schedules