Remote Customer Success Specialist — Growth & Renewals

CommandLink, LLC; Metro Manila; Remote; PHP 360,000 - 600,000; Full time

Job summary

CommandLink, LLC in the Philippines is seeking a Customer Success Coordinator to nurture relationships with existing customers and drive value from our SaaS solutions. This 100% remote, full-time role collaborates with leadership to encourage upgrades, renewals, and new product adoption while maintaining a low cancellation rate across a global client base.

You will monitor product usage, schedule simple business reviews, and translate customer feedback into actionable improvements for account

Job description

CommandLink is a global SaaS provider offering network, voice, and IT security solutions. We are seeking a Customer Success Coordinator to build strong relationships with existing customers, conduct simple business reviews, and maximize value from our services.

This is a 100% remote, full-time position based in the Philippines. You'll collaborate with leadership to grow the business, encourage upgrades, renewals, and new products while maintaining a low cancellation rate.