Remote Customer Success Specialist

Concentrix; Makati; On-site; PHP 279,000 - 502,200; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer relationships and satisfaction. In this entry-level role, you will manage high volumes of customer communications, ensuring their needs are met through effective engagement and support. You'll develop product knowledge to address customer inquiries and concerns while utilizing world-class training opportunities to advance your career. This dynamic position offers the chance to make a significant impact on customer experiences in a fast-paced environment. If you're passionate about customer success and eager to grow, this opportunity is perfect for you.

Qualifications

• 2+ years in customer service with a focus on sales and satisfaction.
• Experience with CRM tools and high-volume communication.

Responsibilities

• Manage customer contacts via phone and email daily.
• Document feedback and track customer satisfaction metrics.

Skills

Customer Service

Sales Quota Achievement

High-Volume Calling

Technology Learning

Process Orientation

MS Office

Salesforce.com

Tools

Salesforce.com

MS Office

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer relationships and satisfaction. In this entry-level role, you will manage high volumes of customer communications, ensuring their needs are met through effective engagement and support. You'll develop product knowledge to address customer inquiries and concerns while utilizing world-class training opportunities to advance your career. This dynamic position offers the chance to make a significant impact on customer experiences in a fast-paced environment. If you're passionate about customer success and eager to grow, this opportunity is perfect for you.