Part-Time Customer Success Specialist

EC Org Dev Services Inc.; Taguig; On-site; PHP 207,000 - 303,000; Part time

Job summary

A dynamic service organization is seeking a part-time customer service representative to manage community interactions on marketplaces and social media. The role requires 1-3 years of experience in customer service, account management, or sales, focusing on customer retention. Strong communication and problem-solving skills are essential, along with the ability to handle inquiries professionally. This position offers an opportunity to work in a goal-oriented environment with a customer-first attitude, supporting customer success and loyalty initiatives.

Qualifications

• 1-3 years of experience in customer service, account management, or sales, focusing on customer retention.
• Ability to handle difficult situations with professionalism and care.
• Self-motivated, proactive, and able to work independently.

Responsibilities

• Manage community for marketplaces and social media with timely customer service.
• Log and monitor customer concerns regarding products.
• Reconcile various marketplaces and payment channels.

Skills

Excellent communication skills

Strong problem-solving abilities

High level of empathy

Strong analytical skills

Ability to build rapport

Job description

A dynamic service organization is seeking a part-time customer service representative to manage community interactions on marketplaces and social media. The role requires 1-3 years of experience in customer service, account management, or sales, focusing on customer retention. Strong communication and problem-solving skills are essential, along with the ability to handle inquiries professionally. This position offers an opportunity to work in a goal-oriented environment with a customer-first attitude, supporting customer success and loyalty initiatives.