Virtual-First Senior Customer Success Specialist

Concentrix; Makati; Remote; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Health Insurance with Dental Coverage

Paid Time off

Life Insurance

Learning and Development Programs

Job summary

A leading customer service provider is seeking individuals for a role that involves managing high volumes of customer contacts through phone and email. The ideal candidates should have experience in customer service, strong communication skills, and familiarity with CRM systems. The job offers various benefits, including health insurance and paid time off, and provides a virtual-first work environment with necessary equipment supplied.

Qualifications

• 4-5 years of experience in customer service preferred.
• Demonstrated aptitude to learn new technology.
• Excellent communication skills in fast-paced environment.

Responsibilities

• Manage high volume of customer contacts through phone and email.
• Conduct health checks for product satisfaction.
• Document and track customer feedback effectively.
• Collaborate with teams to enhance customer experience.

Skills

Customer service experience

Advanced communication skills

Ability to multi-task

Experience with Salesforce.com

Knowledge of Microsoft Office

Job description

A leading customer service provider is seeking individuals for a role that involves managing high volumes of customer contacts through phone and email. The ideal candidates should have experience in customer service, strong communication skills, and familiarity with CRM systems. The job offers various benefits, including health insurance and paid time off, and provides a virtual-first work environment with necessary equipment supplied.