Remote Customer Success Pro: Drive Satisfaction & Growth

cnx; Makati; Teletrabalho; PHP 420 000 - 660 000; Tempo integral

Resumo da oferta

cnx is seeking a Specialist, Customer Success to manage a high volume of customer contacts by phone and email. You will verify information, perform health checks, and develop product knowledge to address objections.

You will document feedback and measurements, capture the voice of the customer, and collaborate with teams to ensure a positive experience. The role requires prior customer service and CRM experience, a track record of meeting sales quotas, and comfort with remote work.

Qualificações

• 2+ years in customer service.
• Proven track record meeting personal and team sales quotas.
• Experience making high-volume calls.
• Ability to learn new technology and data.
• Process-oriented with ability to follow scripts.
• Strong problem-solving skills.
• Proficient in MS Office.
• Experience with Salesforce.com or similar CRM.
• Willing to work from home.

Responsabilidades

• Manage high volume of customer contacts and communications by phone and email daily.
• Verify contact information using search and productivity tools.
• Conduct health checks to gauge product satisfaction and value.
• Develop product knowledge to address customer objections.
• Document feedback and metrics via surveys, calls, and emails.
• Capture customer expectations, experiences, and satisfaction.
• Initiate steps through channels to resolve concerns hindering satisfaction.
• Collaborate with teams to promote positive customer experience.

Conhecimentos

Customer service experience

Sales quota achievement

High-volume calling

Learning new technology

Process orientation

Problem solving

MS Office proficiency

CRM (Salesforce) experience

Willing to work from home

Ferramentas

Salesforce

Descrição da oferta de emprego

cnx is seeking a Specialist, Customer Success to manage a high volume of customer contacts by phone and email. You will verify information, perform health checks, and develop product knowledge to address objections.

You will document feedback and measurements, capture the voice of the customer, and collaborate with teams to ensure a positive experience. The role requires prior customer service and CRM experience, a track record of meeting sales quotas, and comfort with remote work.