Remote Customer Success Ops Coordinator (US Hours)

Cloverleaf Care; Philippines; Remote; PHP 902,000 - 1,353,000; Full time

Benefits offered by this job

Permanent WFH

Updated 2026 compensation structure

Long-term career path in healthcare

Job summary

Cloverleaf Care is seeking a Customer Success Operations Coordinator to support US clients in a remote, home-based role. The position requires 3+ years in customer service, excellent English, and strong time-management skills.

You will handle scheduling, HR support, and service delivery while working overnight Philippine hours. The role offers full-time remote work with long-term career potential in healthcare operations, requiring a dependable home office and high-speed internet.

Qualifications

• 3+ years in a Customer Service role with strong English communication.
• Proficient with online documents, spreadsheets, and web apps.
• Excellent problem-solving and organizational skills.

Responsibilities

• Answer calls and deliver excellent customer service.
• Coordinate caregiver schedules and healthcare worker activities.
• Staff client visits by matching caregivers to clients.
• Support caregiver screening and hiring workflows.
• Manage the service delivery platform per standards.
• Communicate with field staff; build relationships and promote brand.
• Prepare staffing and operations reports daily and weekly.
• Support payroll-related functions.
• Provide HR support to healthcare workers.

Skills

English proficiency

Multitasking

Time management

Phone-based support

US/intl customers

Education

University degree

Tools

Google Docs

Google Sheets

Web applications

Job description

Cloverleaf Care is seeking a Customer Success Operations Coordinator to support US clients in a remote, home-based role. The position requires 3+ years in customer service, excellent English, and strong time-management skills.

You will handle scheduling, HR support, and service delivery while working overnight Philippine hours. The role offers full-time remote work with long-term career potential in healthcare operations, requiring a dependable home office and high-speed internet.