Customer Service Technical Support Representative

eFlexervices; Baguio; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive salary and benefits

HMO coverage

Optical reimbursements

Flexible work options

Job summary

eFlexervices is seeking a Customer Service/Technical Support Representative to assist US clients via chat, email, and screen sharing. You will build lasting relationships with stakeholders, provide product information, and resolve issues efficiently to ensure client satisfaction.

The ideal candidate has at least 1 year of BPO experience, proficiency with CRM tools, and excellent written and verbal communication. A flexible work arrangement includes remote or hybrid options depending on location.

Qualifications

• 1 year of experience in customer support or technical support in a BPO setting.
• Strong communication skills, both written and spoken, with attention to detail.
• Ability to operate CRM tools and navigate screen sharing.
• Organized, time-efficient, and capable of handling fast-paced environments.
• Willingness to support US clients and communicate with C-level stakeholders.

Responsibilities

• Support US clients by addressing customer tickets across channels (chat, email, screen share).
• Develop and maintain long-term relationships with stakeholders in the assigned account.
• Provide stellar customer service to client customers via chat, email, and screen sharing.
• Document customer feedback and insights for the client.
• Troubleshoot product issues and reproduce bugs until resolution is reached.
• Create self-help content such as knowledge base articles and video snippets.
• Conduct regular video conference meetings with the client to share updates and best practices.

Skills

CRM experience

Screen sharing

Excellent communication

Time management

Detail oriented

Tools

Salesforce

HubSpot

Zoho

Job description

Job Description:

Who we are:

Stable. Supportive. Success-driven. eFlexervices is a premier BPO company with a 25-year track record of excellence. We dont just fill seats; we invest in human potential. We are dedicated to finding the perfect fit for your skills and helping you optimize your career performance. If youre looking for a company that values exceptional quality and operates on a foundation of trust, you belong at eFlex.

What we are looking for:

Are you ready to take your expertise to the next level? At eFlexervices, were not just hiring for a Customer Service/Technical Support Representative – were empowering your talent to deliver quality and performance. Join us in shaping success and making an impact that truly matters.

We are looking for a competent and expert Customer Service/Technical Support Representative who will deal with and communicate with C-level clients. You will act as a liaison, provide product/service information, answer queries, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

What you’ll be doing:

• Supporting eFlex’s US clients by helping them answer customer support tickets.
• Develop and maintain long-term relationships with stakeholders within the assigned account.
• Provide stellar customer service to our client’s customers through a variety of channels, including chat, email, and screen share.
• Advocate for the customer by documenting customer feedback and sharing insights with the client.
• Troubleshoot reports of product bugs until you have resolved the concern to the satisfaction of the client. Ideally, you love asking open-ended questions and getting to the root of the matter.
• Produce self-help resources including knowledge base content, video snippets, and more.
• Conduct ongoing meetings via video conference with our US client to communicate best practices, share updates, ask questions, and strengthen our relationship with the client.

Qualifications and Requirements:

• At least 1 year of experience as a customer support representative / technical support representative in the BPO industry.
• Experience navigating a CRM such as Salesforce, HubSpot, Zoho, etc.
• Knowledge and ability to do screen sharing.
• Excellent ability to communicate; extremely detail-oriented.
• Good oral and written communication is vital - the individual must be able to speak clearly and persuasively in positive or negative situations.
• Organized mindset and an ability to manage time effectively.
• Ability to think creatively and critically and thrive in a fast-paced, dynamic, and often ambiguous work environment.
• Willingness to step up to greater responsibility, strong desire to contribute to overall goals.

Benefits and Perks:

At eFlex, were not just a workplace – were a community of playmakers, committed to fostering growth, learning, and personal connections. Heres whats in store for you:

• Living Our Values: We dont just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.
• Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.
• Flexible Work Options: Work your way! If youre outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.
• Wellness Matters: Recharge and refresh! Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.
• Pathways to Success: Your journey with us is brimming with growth opportunities. Were dedicated to nurturing your career and supporting your rise through the ranks.

Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Lets thrive together!