Remote Customer Service & Sales Team Lead

Sabrina Li; Manila; Remote; PHP 1,088,941 - 1,418,923; Full time

Benefits offered by this job

Performance-based bonuses

Paid holidays and annual leave

Flexible remote work

Job summary

A leading immigration law firm is seeking a remote Customer Service and Sales Team Lead to oversee operations and mentor a team. The ideal candidate has extensive customer service experience and strong leadership skills. Responsibilities include client communication, sales support, to enhance client satisfaction and conversions. This role offers a competitive compensation package with monthly rates between USD 1,650 - 2,150 based on experience and performance.

Qualifications

• At least 3-5 years of experience in customer service or sales.
• 1 year in a leadership or supervisory role is required.
• Proven sales track record and success in client conversion.

Responsibilities

• Conduct client intake and sales calls, providing accurate information.
• Train and mentor the Customer Service team for client experiences.
• Analyze data to identify trends and improve service quality.

Skills

Native-level fluency in English

Strong organizational skills

Analytical mindset

Proactive and tech-savvy

Education

Bachelor's degree in Business Administration or related field

Tools

Salesforce CRM

Monday.com

Google Workspace

Microsoft Office

Zoom

Job description

A leading immigration law firm is seeking a remote Customer Service and Sales Team Lead to oversee operations and mentor a team. The ideal candidate has extensive customer service experience and strong leadership skills. Responsibilities include client communication, sales support, to enhance client satisfaction and conversions. This role offers a competitive compensation package with monthly rates between USD 1,650 - 2,150 based on experience and performance.