Remote Customer Service Representatives (for pooling) | Philippines

Peak Support LLC; Philippines; Remote; PHP 201,000 - 312,000; Full time

Job summary

Peak Support is a 100% remote employer based in the Philippines, offering opportunities in customer service through pooling for future hiring. This role supports customers via email, chat, and phone across multiple platforms and programs.

Our focus is on providing empathetic, efficient service while maintaining quality in a fast-paced environment. We value integrity, respect, collaboration, and a strong work ethic.

Qualifications

• Minimum 6 months of BPO experience.
• Strong oral and written communication.
• Provide customer support across email, chat, phone.
• Experience in customer service, ideally in BPO.
• Able to work in a fast-paced environment.
• Flexible for voice, non-voice, or blended programs.
• MS Office skills, especially Excel.

Skills

BPO experience

Excellent communication

Customer support

Multichannel support

Tools

MS Excel

Microsoft Office

Job description

All Jobs > Remote Customer Service Representatives (for pooling) | Philippines

Remote Customer Service Representatives (for pooling) | Philippines

Fully Remote Remote - Philippines, PHL

Description

At Peak Support, we’re not just another outsourcing company—we’re a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to Work-Certified company with the best Glassdoor rating in the business process outsourcing (BPO) industry, we’re committed to creating an exceptional employee experience. If you share our values and are passionate about delivering outstanding customer service, we want to hear from you!?

We are looking for individuals with:

• At least 6 months of BPO experience.
• Excellent oral and written communication skills.
• The ability to provide customer support over various platforms (email, chat, phone, etc.).
• Proven experience in customer service, preferably in the BPO industry
• Ability to work in a fast-paced environment
• Flexible and willing to be assigned in a voice, non-voice or blended programs
• Knowledgeable about Microsoft Office applications with Average MS Excel Skills
• Ability to convey information effectively
• Must be willing to take part in required initial training
• Excellent problem solving skills
• Flexibility to work multiple shifts during the weekends or on holiday.
• Excellent organizational skills and attention to detail.
• Can work with minimal supervision
• Some analytical skills
• Some technical abilities

To be successful, you must possess the following:

• Empathy, listening skills, and a courteous attitude to focus on providing quality customer service.
• Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment.
• Excellent oral and written communication skills.
• Collaborates with peers, supervisors, and management to achieve corporate and client goals.
• Able to adapt to a changing work environment

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.

Requirements

Note: This is a talent pooling opportunity as we prepare for future hiring needs. We'd love to hear from you and will keep your application on file for consideration when opportunities that match your skills and experience become available.