Remote Customer Service Representatives (for pooling) | Philippines

Peak Support Global Enterprise; Philippines; Remote; PHP 201,000 - 312,000; Full time

Job summary

Peak Support Global Enterprise is seeking candidates for remote customer support roles. The team values integrity, respect, excellence, collaboration, and compassion, and offers a work-from-home PLUS model with a focus on exceptional customer service.

We're a Great Place to Work-Certified company with a strong Glassdoor rating in the BPO industry, committed to shaping rewarding, long-term careers for our remote team members.

Qualifications

• At least 6 months of BPO experience.
• Excellent oral and written communication skills.
• Ability to provide customer support across email, chat, and phone.

Skills

BPO experience

Excellent communication

MS Excel skills

Analytical skills

Technical abilities

Shift flexibility

Tools

Microsoft Office

Job description

We are looking for individuals with:

• At least 6 months of BPO experience.
• Excellent oral and written communication skills.
• The ability to provide customer support over various platforms (email, chat, phone, etc.).
• Proven experience in customer service, preferably in the BPO industry
• Ability to work in a fast-paced environment
• Flexible and willing to be assigned in a voice, non-voice or blended programs
• Knowledgeable about Microsoft Office applications with Average MS Excel Skills
• Ability to convey information effectively
• Must be willing to take part in required initial training
• Excellent problem solving skills
• Flexibility to work multiple shifts during the weekends or on holiday.
• Excellent organizational skills and attention to detail.
• Can work with minimal supervision
• Some analytical skills
• Some technical abilities

To be successful, you must possess the following:

• Empathy, listening skills, and a courteous attitude to focus on providing quality customer service.
• Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment.
• Excellent oral and written communication skills.
• Collaborates with peers, supervisors, and management to achieve corporate and client goals.
• Able to adapt to a changing work environment

Peak Support and our Work-from-Home PLUS model

At Peak Support, we're not just another outsourcing company—we're a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to Work-Certified™ company with the best Glassdoor rating in the business process outsourcing (BPO) industry, we're committed to creating an exceptional employee experience. If you share our values and are passionate about delivering outstanding customer service, we want to hear from you!?

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.