Home-Based DCX Account Manager Trainee

Delegate CX; Philippines; Remote; PHP 446,000 - 558,000; Full time

Benefits offered by this job

Industry-leading salary packages

Permanent work-from-home setup

Company equipment provided

Internet stipends upon regularization

HMO Coverage

PTO credits and service incentive LEAV

Major live events throughout the year

Monthly employee appreciation events

Career skills training courses

Growth-focused culture

Job summary

Delegate CX in the Philippines is seeking a Home-Based DCX Account Manager Trainee to handle end-to-end promotional order processes for client accounts. You will source products, coordinate pricing and timelines, and deliver client-facing presentations while maintaining proactive communication.

The role requires strong English communication, 6+ years in related fields, and proficiency with CRM tools, Workday, and Asana. This is a full-time, remote position with US CST hours.

Qualifications

• Bachelor's degree preferred in Business, Marketing, or Communications.
• 6+ years in account management, vendor management, or related fields.
• Excellent English verbal and written communication.
• Experience with CRM and order management platforms.

Responsibilities

• Manage end-to-end promotional order lifecycle.
• Source products via SAGE, ESP Web, CommonSKU, and other platforms.
• Prepare and deliver client-facing presentations.
• Coordinate with suppliers on pricing and timelines.
• Proactive client communication on order status.
• Support outreach to grow assigned accounts.
• Manage Online Company Stores and post-order support.

Skills

Communication

Client communication

Detail-oriented

Multitasking

Education

Bachelor's degree

Tools

Workday

Asana

CRM platforms

Microsoft Office

Google Workspace

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Number of Openings: 8

Hiring Priority: Pooling

The Home-Based DCX Account Manager Trainee is responsible for managing end-to-end promotional order processes for client accounts — sourcing, presenting, coordinating, and communicating.

REQUIRED CORE COMPETENCIES

• Communication Skills:Strong verbal and written communication skills to convey information clearly and effectively.
• Strong client communication & coordination skills. Preferably, experience working with international clients.
• Detail-oriented, proactive, able to manage multiple accounts

WHAT YOUWILLDO

• Manage end-to-end promotional order lifecycle
• Source products via SAGE, ESP Web, CommonSKU, and other various industry-specific platforms
• Prepare & deliver client-facing presentations
• Coordinate with suppliers on pricing & timelines
• Proactive client communication on order status
• Support the team with proactive client outreach to grow assigned accounts
• Manage Online Company Stores & post-order support

WHAT WE LOOK FOR

• Education: Bachelor's degree preferred (Business, Marketing, Communications)
• Experience: 6+ years in a transferable field: account management, vendor management, B2B/B2C sales, order management, supply chain, e-commerce, and/or marketing.
• Language Proficiency: Excellent verbal, written, and English communication skills.
• Technical Skills: Proficient in both Microsoft and Google applications. Intense exposure to Workday, Asana, and other CRMs is a plus.
• Industry-Specific Software/Knowledge:
• CRM & order management platform experience.

WHAT WE OFFER

• Salary Range: PHP40,000-50,000
• Industry: Business Process Outsourcing
• Job Type: Full-time
• Work Shift: 8 AM- 5 PM CST(USA)
• Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US

• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Internet stipends upon regularization
• HMO Coverage
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!