Remote Customer Service Officer (Offshore) - Electronics

PRISM+; Philippines; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

GY differential pay

Holiday differential pay

Incentives

Annual Bonus

Paid leaves

Great work culture

Job summary

PRISM+ seeks a Customer Service Officer Offshore to support Singaporean customers remotely via email, live chat, and phone. You will resolve inquiries and troubleshoot issues, ensuring a positive brand experience while working from anywhere in the world.

The role requires fluent English, strong communication, and the ability to multitask under pressure, with proficiency in CS software and a reliable home setup.

Qualifications

• Fluent in English (written and spoken).
• Experience in customer service or related field.
• Strong communication and interpersonal skills.
• Ability to multitask and work under pressure.
• Attention to detail and problem solving.
• Proficient with customer service software/tools.
• Reliable internet connection and proper WFH setup.
• Data entry and management.
• Social media moderation is a plus.

Responsibilities

• Respond to customer inquiries and provide accurate information and assistance.
• Troubleshoot and resolve customer issues related to our products.
• Ensure timely and effective communication with customers.
• Collaborate with internal teams to address customer concerns and provide feedback for improvements.
• Maintain thorough knowledge of our products, promotions, and company policies.

Skills

Fluent English (spoken and written)

Customer service experience

Communication skills

Multitasking

Attention to detail

Problem solving

CS software proficiency

Reliable internet

Data entry

Social media moderation (a plus)

Tools

CRM software

Job description

PRISM+ seeks a Customer Service Officer Offshore to support Singaporean customers remotely via email, live chat, and phone. You will resolve inquiries and troubleshoot issues, ensuring a positive brand experience while working from anywhere in the world.

The role requires fluent English, strong communication, and the ability to multitask under pressure, with proficiency in CS software and a reliable home setup.