Remote Customer Service Officer - NetSuite & Order Champion

Net Fusion Technology Philippines, Inc.; Metro Manila; Remote; PHP 279.000 - 446.000; Vollzeit

Benefits dieser Stelle

Annual Performance Bonus or Salary In-

13th month pay

Health card/HMO

Zusammenfassung

Net Fusion Technology Philippines, Inc. is seeking a reliable Customer Service Officer to be the first contact for our Australian clients. You will process orders in NetSuite, manage pricing and branding requirements, and coordinate with warehouses, production, and accounts to ensure on-time delivery.

You will report to the Customer Service Manager in Brisbane and collaborate with teams in Brisbane and Melbourne while working remotely from the Philippines.

Qualifikationen

• 3+ years in customer service, order processing or sales support (B2B experience is a plus)
• Hands-on NetSuite experience, including orders, quotes, fulfils and returns
• Clear, confident spoken and written English, comfortable on calls with Australian customers
• Strong attention to detail, with the ability to handle high order volumes and follow processes accurately
• Intermediate Microsoft Office skills (Excel, Word, Outlook, PowerPoint)
• Tech-savvy and quick to adapt to new systems and tools
• Customer-focused, with a friendly and professional approach
• Able to maintain high service standards and respond promptly to customer needs
• Comfortable working remotely and supporting an Australian client

Aufgaben

• Enter and process sales orders, quotes and returns in NetSuite, including customer pricing, contract items and branding requirements
• Check stock availability and raise backorders or alternatives when items are unavailable
• Create and track embroidery and print work orders with the production team
• Monitor open orders daily and follow up on anything at risk of missing its promised date
• Respond to customer emails and phone calls promptly and professionally, within agreed response times
• Make outbound calls to customers to confirm orders, give updates, flag delays and follow up on open queries
• Give order status updates, delivery tracking and early notice of delays
• Resolve queries about sizing, product specs, pricing and invoices, and elevate when needed
• Manage the customer service inbox and portal orders so no enquiry is left unanswered
• Work with warehouse, dispatch, production and accounts teams in Brisbane and Melbourne
• Process returns, exchanges and credit requests in line with company policy
• Keep customer records, contacts and notes up to date in NetSuite
• Contribute to order and service reporting, including on-time delivery (DIFOT) for key clients
• Follow documented processes and suggest improvements

Kenntnisse

Customer service

NetSuite experience

English proficiency

Attention to detail

MS Office

Remote work

Communication

Team collaboration

Tools

NetSuite

Microsoft Office

Jobbeschreibung

Net Fusion Technology Philippines, Inc. is seeking a reliable Customer Service Officer to be the first contact for our Australian clients. You will process orders in NetSuite, manage pricing and branding requirements, and coordinate with warehouses, production, and accounts to ensure on-time delivery.

You will report to the Customer Service Manager in Brisbane and collaborate with teams in Brisbane and Melbourne while working remotely from the Philippines.