Customer Service Officer (Day Shift)

Net Fusion Technology Philippines, Inc.; Metro Manila; Remote; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Annual Performance Bonus or Salary In-

13th month pay

Health card/HMO

Job summary

Net Fusion Technology Philippines, Inc. is seeking a reliable Customer Service Officer to be the first contact for our Australian clients. You will process orders in NetSuite, manage pricing and branding requirements, and coordinate with warehouses, production, and accounts to ensure on-time delivery.

You will report to the Customer Service Manager in Brisbane and collaborate with teams in Brisbane and Melbourne while working remotely from the Philippines.

Qualifications

• 3+ years in customer service, order processing or sales support (B2B experience is a plus)
• Hands-on NetSuite experience, including orders, quotes, fulfils and returns
• Clear, confident spoken and written English, comfortable on calls with Australian customers
• Strong attention to detail, with the ability to handle high order volumes and follow processes accurately
• Intermediate Microsoft Office skills (Excel, Word, Outlook, PowerPoint)
• Tech-savvy and quick to adapt to new systems and tools
• Customer-focused, with a friendly and professional approach
• Able to maintain high service standards and respond promptly to customer needs
• Comfortable working remotely and supporting an Australian client

Responsibilities

• Enter and process sales orders, quotes and returns in NetSuite, including customer pricing, contract items and branding requirements
• Check stock availability and raise backorders or alternatives when items are unavailable
• Create and track embroidery and print work orders with the production team
• Monitor open orders daily and follow up on anything at risk of missing its promised date
• Respond to customer emails and phone calls promptly and professionally, within agreed response times
• Make outbound calls to customers to confirm orders, give updates, flag delays and follow up on open queries
• Give order status updates, delivery tracking and early notice of delays
• Resolve queries about sizing, product specs, pricing and invoices, and elevate when needed
• Manage the customer service inbox and portal orders so no enquiry is left unanswered
• Work with warehouse, dispatch, production and accounts teams in Brisbane and Melbourne
• Process returns, exchanges and credit requests in line with company policy
• Keep customer records, contacts and notes up to date in NetSuite
• Contribute to order and service reporting, including on-time delivery (DIFOT) for key clients
• Follow documented processes and suggest improvements

Skills

Customer service

NetSuite experience

English proficiency

Attention to detail

MS Office

Remote work

Communication

Team collaboration

Tools

NetSuite

Microsoft Office

Job description

Job Highlights

• Better lifestyle opportunities!
• Excellent pay and bonus scheme (conditions apply)
• Work with top Australian Companies and develop your skills!

About the Role:

We’re looking for a reliable, detail-oriented Customer Service Officer to be the first point of contact for our client’s Australian customers. Working in NetSuite every day, you’ll keep orders accurate, on time and clearly communicated from enquiry to delivery.

You’ll report to the Customer Service Manager in Brisbane and work closely with the warehouse, production, accounts and sales teams.

About the Client:

Our client is an Indigenous-owned, Supply Nation Certified supplier of PPE, workwear, uniforms, safety footwear and promotional merchandise. Founded in 2013 and based in Brisbane, they supply major organisations across resources, energy, construction, logistics, aviation, education and government.

Key Responsibilities:

Order Management

• Enter and process sales orders, quotes and returns in NetSuite, including customer pricing, contract items and branding requirements
• Check stock availability and raise backorders or alternatives when items are unavailable
• Create and track embroidery and print work orders with the production team
• Monitor open orders daily and follow up on anything at risk of missing its promised date

Customer Communication

• Respond to customer emails and phone calls promptly and professionally, within agreed response times.
• Make outbound calls to customers to confirm orders, give updates, flag delays and follow up on open queries
• Give order status updates, delivery tracking and early notice of delays
• Resolve queries about sizing, product specs, pricing and invoices, and elevate when needed
• Manage the customer service inbox and portal orders so no enquiry is left unanswered.

Coordination and Admin

• Work with warehouse, dispatch, production and accounts teams in Brisbane and Melbourne
• Process returns, exchanges and credit requests in line with company policyKeep customer records, contacts and notes up to date in NetSuite
• Contribute to order and service reporting, including on-time delivery (DIFOT) for key clients
• Follow documented processes and suggest improvements

Qualification and Required Skills:

• 3+ years in customer service, order processing or sales support (B2B experience is a plus)
• Hands-on NetSuite experience, including sales orders, quotes, fulfilments and returns
• Clear, confident spoken and written English, comfortable on calls with Australian customers
• Strong attention to detail, with the ability to handle high order volumes and follow processes accurately
• Intermediate Microsoft Office skills (Excel, Word, Outlook, PowerPoint)
• Tech-savvy and quick to adapt to new systems and tools
• Customer-focused, with a friendly and professional approach
• Able to maintain high service standards and respond promptly to customer needs
• Comfortable working remotely and supporting an Australian client

Nice to Have

Experience in workwear, PPE or uniforms, and previous remote work with an Australian team.

What can we offer you for all your hard work?

• Annual Performance Bonus or Salary Increase
• 13th month pay
• Health card/HMO