Remote Customer Service Agent - Work From Home

Cloudstaff Philippines Inc.; Metro Manila; Remote; PHP 240,000 - 320,000; Full time

Benefits offered by this job

Comprehensive health and lifeinsurance

Flexible leave credits

Company-provided PC/Laptop and fiber

Career advancement opportunities

Annual performance review with salary

Employee Share Units program

Mental wellness support

Job summary

Cloudstaff Philippines Inc. is hiring a Customer Service Agent to handle inbound inquiries from students via phone, email and chat, while maintaining high service standards.

This role operates from home with a Philippines-based location in Makati/Ortigas/Pampanga areas and a morning shift. Ideal candidates have at least 1 year in a contact centre or customer service role, excellent listening and communication skills, and the ability to thrive in a fast-paced, team-oriented environment.

Qualifications

• Minimum 1 year experience in a contact centre or customer service role.
• Outstanding customer service skills with strong interpersonal abilities.
• Exceptional listening, probing, and objection-handling capabilities.
• Clear verbal and written communication.
• Ability to work effectively in a team and adapt to fast-paced environments.

Responsibilities

• Handle inbound student queries via email, phone and chat.
• Outbound communications to resolve queries and coordinate information.
• Provide high-quality, accurate and timely responses.
• Meet KPIs and engage in coaching and development.
• Record all interactions in the Student Records Management System.

Skills

Customer service

Interpersonal skills

Verbal & written communication

Team player

Attention to detail

Self-motivation

Records management

Tools

Student Records Management System

Job description

Cloudstaff Philippines Inc. is hiring a Customer Service Agent to handle inbound inquiries from students via phone, email and chat, while maintaining high service standards.

This role operates from home with a Philippines-based location in Makati/Ortigas/Pampanga areas and a morning shift. Ideal candidates have at least 1 year in a contact centre or customer service role, excellent listening and communication skills, and the ability to thrive in a fast-paced, team-oriented environment.