Customer Service Advisor

MicroSourcing; Manila; Remote; PHP 279,000 - 424,080; Full time

Benefits offered by this job

Healthcare from day one

Dependent coverage

PTO with cash out

Group life insurance

Performance bonuses

Job summary

MicroSourcing in Metro Manila is seeking a Customer Service Advisor to engage with customers via email, chat, and social media. You will handle order status inquiries, troubleshoot promo codes and technical issues, guide customers through the website, and ensure orders are processed and shipped on time.

A passion for skincare and cosmetics helps, with strong written communication. Prior CS experience is a plus but not required.

Qualifications

• Experience handling customer inquiries via email, chat or social media.
• Ability to troubleshoot promos and technical issues while guiding customers on the website.
• Comfortable working from home and managing multiple conversations.

Responsibilities

• Interact with customers via email, chat, and social media.
• Assist with order status inquiries and problem resolution.
• Troubleshoot promo codes and technical issues, guide customers through the site, and ensure orders ship on time.

Skills

Customer service

Written communication

Multitasking

Technical troubleshooting

Education

Experience in customer interactions

Tools

Email/Chat platforms

Website navigation

Job description

Discover your 100% YOU with MicroSourcing!

Position: Customer Service Advisor

Location: Metro Manila

Work setup & shift: Work From Home | Day Shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Job Responsibilities

As a Customer Service Advisor, you will interact with customers via email, chat, and social media, assisting with order status inquiries, troubleshooting promo codes and technical issues, guiding customers through the website, and addressing general questions. Your primary goal will be to deliver exceptional customer service while adhering to our policies and maintaining balance in all interactions. Additionally, you will handle offline tasks daily, ensuring that all orders are processed correctly and shipped on time.

Position Prerequisites

• A passion for skincare and cosmetics, with either a background in or a strong interest in beauty, including makeup, hair care, and skincare
• A work background involving interactions with customers, clients, or individuals from diverse backgrounds, whether in person, over the phone, or via email
• Customer service experience is a plus, but not required
• Exceptional written communication skills, with flawless grammar and spelling
• Comfortable using computers and navigating the internet
• Reliable internet connection to handle customer interactions without interruptions

Skills

• clear and friendly verbal and written communication skills to effectively assist customers
• ability to understand and address customer concerns with compassion and patience, creating a positive experience
• strong critical thinking skills to resolve customer issues quickly and efficiently
• active listening skills to fully understand the customers’ needs and provide appropriate solutions
• ability to manage multiple customer inquiries at once while maintaining quality service
• familiarity with hardware, software, and network systems, along with troubleshooting techniques

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply