Remote Customer Care Specialist — Flexible Shifts

Preply; Philippines; Remote; PHP 360,000 - 480,000; Full time

Job summary

Preply is seeking a Customer Care Specialist to join our remote team in the Philippines. In this full-time role, you’ll support learners and tutors via live chats and emails, ensuring smooth interactions and quick resolutions.

You’ll identify issues, relay feedback to product teams, and maintain high customer satisfaction with clear written communication and empathy. Fluency in English and strong analytical skills are essential, along with a customer-centric mindset.

Qualifications

• Fluency in English.
• Previous experience providing support through live chats.
• Strong technical and analytical skills.
• Outstanding written and verbal skills.
• Ability to understand customer's needs.
• Ability to work in teams.

Responsibilities

• Answer customers’ questions and resolving any issues that they may be facing.
• Identify problem areas and flagging them to the concerned team.
• Ensure customer satisfaction, and work on collecting and tracking user's feedback.
• Work closely with the product teams to resolve issues and share customer feedback.

Job description

Preply is seeking a Customer Care Specialist to join our remote team in the Philippines. In this full-time role, you’ll support learners and tutors via live chats and emails, ensuring smooth interactions and quick resolutions.

You’ll identify issues, relay feedback to product teams, and maintain high customer satisfaction with clear written communication and empathy. Fluency in English and strong analytical skills are essential, along with a customer-centric mindset.