Customer Care Advocate - 24/7 Chat Support

Preply; Philippines; On-site; PHP 570,000 - 855,000; Full time

Job summary

Preply is seeking a Customer Support Specialist to assist learners worldwide via written channels—chat, email, and social. You’ll help users, resolve issues, and ensure a positive learning experience across languages.

You’ll join an international team working 24/7 with rotating shifts, minimal calls, and clear KPIs. Strong English, proactive problem solving, and teamwork are essential for success in our fast-paced environment.

Qualifications

• Fluent English required.
• Experience providing support via live chats is preferred.
• Strong written and verbal communication skills are essential.
• Analytical mindset and ability to identify issues quickly.

Responsibilities

• Answer customers’ questions via chats and emails.
• Identify problem areas and escalate to relevant teams.
• Ensure customer satisfaction and collect user feedback.
• Collaborate with product teams to resolve issues and improve experiences.

Skills

Fluency in English

Live chat support

Strong written communication

Analytical mindset

Team collaboration

Proactive problem solving

Tools

Computer spec: 16GB RAM, SSD 256GB

Job description

Preply is seeking a Customer Support Specialist to assist learners worldwide via written channels—chat, email, and social. You’ll help users, resolve issues, and ensure a positive learning experience across languages.

You’ll join an international team working 24/7 with rotating shifts, minimal calls, and clear KPIs. Strong English, proactive problem solving, and teamwork are essential for success in our fast-paced environment.