Remote Customer Care Specialist

GDV BUSINESS SERVICES CO.; Guagua; On-site; PHP 279,000 - 424,000; Full time

Job summary

GDV BUSINESS SERVICES CO. is hiring a Customer Service Representative based in Guagua, Pampanga. The role is a full-time position with a virtual/process setup, allowing remote work while delivering exceptional customer support.

You will handle inquiries, resolve issues, process transactions, and maintain accurate records to ensure top-tier service. The ideal candidate has a high school diploma and proven customer service experience, with strong communication, empathy, and multitasking abilities

Qualifications

• Proven experience in customer service or call centre environments.
• Excellent verbal and written communication skills.
• Strong active listening and empathy with customers.
• Ability to use computer systems, databases and relevant software.

Responsibilities

• Respond to customer inquiries via phone, email, chat and other channels.
• Resolve issues and complaints with empathy and focus on solutions.
• Process orders and transactions accurately and efficiently.
• Maintain detailed records of interactions and transactions in the database.
• Provide product and service information to help customer decisions.

Skills

Customer service

Communication

Multitasking

Remote work

Education

High school diploma

Tools

CRM software

Databases

Job description

GDV BUSINESS SERVICES CO. is hiring a Customer Service Representative based in Guagua, Pampanga. The role is a full-time position with a virtual/process setup, allowing remote work while delivering exceptional customer support.

You will handle inquiries, resolve issues, process transactions, and maintain accurate records to ensure top-tier service. The ideal candidate has a high school diploma and proven customer service experience, with strong communication, empathy, and multitasking abilities