Customer Care Specialist - Remote Options

Hello Courier Services; Cavite City; Hybrid; PHP 223,200 - 334,800; Full time

Job summary

A delivery service company is seeking a customer service representative in Cavite City. The role involves serving as the first point of contact for inquiries, providing accurate information, and resolving complaints. Candidates should have a diploma and preferably less than a year of customer service experience. Strong proficiency in English and effective people skills are essential. This position may offer hybrid working conditions.

Qualifications

• Less than 1 year of experience in customer service preferred.
• Strong work ethic and interpersonal skills are essential.

Responsibilities

• Serve as the first point of contact for customer inquiries.
• Provide accurate information regarding products and services.
• Resolve customer complaints promptly and efficiently.
• Document interactions and feedback in the CRM system.
• Collaborate with team members to improve the customer experience.

Skills

Proficiency in English language

Strong customer service orientation

Problem-solving abilities

Exceptional organizational skills

Effective people skills

Education

Diploma in any field

Job description

A delivery service company is seeking a customer service representative in Cavite City. The role involves serving as the first point of contact for inquiries, providing accurate information, and resolving complaints. Candidates should have a diploma and preferably less than a year of customer service experience. Strong proficiency in English and effective people skills are essential. This position may offer hybrid working conditions.