Remote Customer Care Advisor - Hospitality & Loyalty

IHG Hotels & Resorts; Makati; Remote; PHP 183.000 - 219.000; Vollzeit

Benefits dieser Stelle

Retirement Plan

Employee Hotel Discount

Recharge Days

Work-from-Home arrangement

Giving for Good Volunteer Days

Colleague Share Plan Participation

Performance Bonus

Zusammenfassung

IHG Hotels & Resorts is seeking a Customer Care Specialist to transform guest concerns into thoughtful solutions and memorable experiences from a home-based setup in the Philippines. You will support escalated inquiries, guide colleagues, and use market insight to strengthen guest loyalty.

Join a role that values empathy, professional communication, and effective use of guest data across systems to ensure high satisfaction.

Qualifikationen

• Prior call center or BPO experience in sales or customer service.
• Excellent spoken and written English.
• Strong communication and active-listening skills.
• Ability to troubleshoot and resolve guest concerns effectively.

Aufgaben

• Deliver reservation, loyalty-program, and service-recovery support to guests.
• Handle escalated or high-profile situations with empathy and accountability.
• Build rapport with guests, partners, hotels, and colleagues through personalized service.
• Use systems and tools to provide a seamless guest experience and capture details accurately.
• Meet or exceed quality, satisfaction, revenue, and other performance metrics.
• Manage time and schedules, including attendance and adherence requirements.

Kenntnisse

Call center experience

Fluent English

Customer service

Active listening

Web navigation

Ausbildung

Secondary school diploma preferred

Jobbeschreibung

IHG Hotels & Resorts is seeking a Customer Care Specialist to transform guest concerns into thoughtful solutions and memorable experiences from a home-based setup in the Philippines. You will support escalated inquiries, guide colleagues, and use market insight to strengthen guest loyalty.

Join a role that values empathy, professional communication, and effective use of guest data across systems to ensure high satisfaction.