Hotel Ops Support & Analytics Coordinator (Hybrid)

Ihg, L.C.; Philippines; Hybrid; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Ihg, L.c. is seeking a Coordinator for Hotel Operations Support & Services in the Philippines. The role involves handling inquiries across brands, coordinating with global teams, and maintaining hotel profiles and onboarding processes.

The ideal candidate will have hotel operations knowledge, strong communication, and data management skills, with a willingness to work in a hybrid setup and graveyard shifts to support the Americas region.

Qualifications

• Experience in hotel operations and content standards.
• Ability to interpret information and provide actionable recommendations.
• Strong communication skills, both written and verbal.

Responsibilities

• Manage inbound emails from hotels and colleagues; liaise with Americas team to resolve inquiries.
• Research and resolve booking barriers on Web and IHG App channels.
• Update hotel profiles and key personnel in IHG databases; support onboarding programs.

Skills

Problem solving

Time management

Initiative

Clear communication

Attention to detail

Multi-tasking

Industry trends

Big picture thinking

CRM knowledge

Tools

Microsoft O365

Excel

PowerPoint

SharePoint

Teams

Salesforce

Job description

Ihg, L.c. is seeking a Coordinator for Hotel Operations Support & Services in the Philippines. The role involves handling inquiries across brands, coordinating with global teams, and maintaining hotel profiles and onboarding processes.

The ideal candidate will have hotel operations knowledge, strong communication, and data management skills, with a willingness to work in a hybrid setup and graveyard shifts to support the Americas region.