Remote CSR I: Start in Customer Care & Support

Private Advertiser; Quezon City; Hybrid; PHP 193,000 - 231,000; Full time

Benefits offered by this job

19,000 package

Night Differential Pay

Day 1 HMO

Government-Mandated Benefits

Performance Based Incentives

13th and 14th Month Pay

Job summary

Private Advertiser in Quezon City, Metro Manila, is hiring a Customer Service Representative I for a full-time role with virtual working arrangements. You will be the first point of contact for customers, handling inquiries, processing requests, and ensuring satisfaction.

Responsibilities include handling inbound/outbound communications, maintaining records, and escalating complex issues when needed. Evening/weekend shifts may be required.

Qualifications

• College Graduate with no experience required or completion of 2 years in college with 6 months customer service experience.
• Proven experience in a customer service or call center environment or equivalent.
• Excellent communication skills with active listening and empathy.
• Proficiency in using computer systems, databases, and CRM tools.

Responsibilities

• Answer calls, emails, and messages professionally and courteously.
• Respond to inquiries and resolve issues within guidelines.
• Maintain accurate records of customer interactions in company systems.
• Provide product and service information, highlighting features and benefits.
• Process requests, orders, and complaints per procedures.

Skills

Customer service experience

Communication skills

CRM tools

Multitasking

Problem solving

Education

College Graduate

Two years college with 6 months CS experience

Job description

Private Advertiser in Quezon City, Metro Manila, is hiring a Customer Service Representative I for a full-time role with virtual working arrangements. You will be the first point of contact for customers, handling inquiries, processing requests, and ensuring satisfaction.

Responsibilities include handling inbound/outbound communications, maintaining records, and escalating complex issues when needed. Evening/weekend shifts may be required.