Entry-Level CSR — Training, Growth & Flexible Scheduling

StaffSmart Outsourcing; Valenzuela; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

On-the-job training

Competitive salary

Career progression

Health & wellness

Professional development

Mentors & supervision

Recognition programs

Flexible scheduling

Job summary

StaffSmart Outsourcing is hiring Customer Service Representatives for the UP Technohub area in Quezon City. This full-time role offers comprehensive training and strong support for those new to the BPO industry.

Ideal candidates have at least a high school diploma, solid communication skills, and a customer-focused mindset. The position emphasizes learning, professional development, and a collaborative team environment with performance-based incentives.

Qualifications

• High school diploma or equivalent qualification as a minimum educational requirement.
• Strong written and verbal communication to articulate clearly and professionally.
• Excellent listening and comprehension abilities to understand customer needs effectively.
• Patience and empathy when dealing with diverse customer personalities and challenging situations.

Responsibilities

• Handling inbound and outbound customer inquiries via phone call.
• Providing accurate, timely, and professional responses to customer questions and concerns.
• Resolving customer issues efficiently whilst maintaining a positive and courteous demeanour.
• Processing customer transactions, orders, and requests in accordance with established procedures.
• Documenting all customer interactions in the company's systems with accuracy and attention to detail.
• Following company policies, quality standards, and brand guidelines in all customer communications.
• Identifying opportunities to enhance customer satisfaction and contributing ideas for service improvement.
• Collaborating with team members and supervisors to meet departmental targets and objectives.
• Maintaining confidentiality and handling sensitive customer information with integrity.

Skills

Excellent communication

Active listening

Empathy

Problem solving

Digital literacy

Flexibility

Education

High school diploma

Job description

StaffSmart Outsourcing is hiring Customer Service Representatives for the UP Technohub area in Quezon City. This full-time role offers comprehensive training and strong support for those new to the BPO industry.

Ideal candidates have at least a high school diploma, solid communication skills, and a customer-focused mindset. The position emphasizes learning, professional development, and a collaborative team environment with performance-based incentives.