Remote Conversational AI Engineer (GECX)

TTEC; Philippines; On-site; PHP 1,000,000 - 1,400,000; Full time

Job summary

TTEC Digital in the Philippines seeks a Conversational AI Engineer specializing in Gemini Enterprise for GECX to design, deploy, and optimize agentic workflows on a unified platform that bridges Google search with customer operations.

You will build multi-agent architectures, write custom code tools in Python or TypeScript, and leverage CX Agent Studio and cxas tooling to ensure low-latency, scalable conversations for global clients while aligning with US business hours.

Qualifications

• Bachelor's degree in computer science, engineering, or equivalent practical experience.
• 3+ years of experience building conversational AI solutions or programmatic AI workflows.
• Strong proficiency in Python or TypeScript/Node.js with RESTful APIs and JSON payloads.

Responsibilities

• Develop Multi-Agent Architectures: build modular, hierarchical agent networks.
• Write Custom Code Tools & Callbacks in Python or TypeScript to extend agent capabilities.
• Leverage CX Agent Studio and cxas CLI for linting and validation.
• Design structured agent instructions and sub-agent routing syntaxes.
• Integrate Code Agents with databases, product catalogs, CRMs, and CCaaS networks.
• Automate quality and evaluation with CI/CD and golden-scenario tests.

Skills

Python

TypeScript/Node.js

JSON payloads

RESTful APIs

CLI tools

Education

Bachelor's degree in computer science or engineering

Tools

cxas-scrapi

Git

Google Cloud Platform

BigQuery

Job description

TTEC Digital in the Philippines seeks a Conversational AI Engineer specializing in Gemini Enterprise for GECX to design, deploy, and optimize agentic workflows on a unified platform that bridges Google search with customer operations.

You will build multi-agent architectures, write custom code tools in Python or TypeScript, and leverage CX Agent Studio and cxas tooling to ensure low-latency, scalable conversations for global clients while aligning with US business hours.