Remote Contact Center Automation & Integration Pro

MicroSourcing; Manila; On-site; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Healthcare on day one

Paid time off

Group life insurance

Performance bonuses

Above-market pay

Job summary

MicroSourcing in the Philippines is seeking a Contact Center Automation & Integration Specialist (NiCE Cxone) for a remote night-shift role. You will design and maintain communication workflows, build API-driven automation, and integrate with CRM and internal systems.

The role emphasizes scripting, REST APIs, JSON data mapping, and strong troubleshooting skills, with opportunities for career growth in a collaborative environment and inclusive culture at MicroSourcing.

Qualifications

• Strong experience with workflow automation, scripting, or process development.
• Hands-on experience with REST APIs, authentication models, and data mapping.
• Proficiency in JSON manipulation and API-driven integration logic.
• Strong troubleshooting, analytical and problem-solving skills.

Responsibilities

• Design and maintain communication workflows and automation scripts across outbound and inbound processes.
• Develop routing logic using scripting languages, conditional logic, variables, API calls, and reusable workflow components.
• Build automated processes capable of integrating with external systems and internal platforms.
• Troubleshoot, optimize, and refactor scripts to improve performance, accuracy, and reliability.
• Develop and maintain API integrations using REST APIs, JSON payloads, authentication tokens, and endpoints.
• Create API-driven automation for managing contacts, triggering workflows, updating records, reporting, and system-to-system synchronization.
• Build integration logic to exchange data between communication workflows and external systems such as CRMs, databases, or internal applications.
• Design automation solutions to reduce manual configuration and streamline workflow management.
• Implement API-driven processes for campaign, list, or workflow administration.
• Collaborate with engineering and product teams to design scalable automation solutions and long-term architecture improvements.
• Investigate issues related to workflow execution, integrations, and automated processes.
• Analyze logs, scripts, and system behaviors to identify root causes and implement fixes Partner with internal teams and technical resources to resolve complex system and integration issues.

Skills

Workflow automation

Scripting

REST APIs

Authentication models

Data mapping

JSON manipulation

Integration logic

Troubleshooting

Analytical skills

Job description

MicroSourcing in the Philippines is seeking a Contact Center Automation & Integration Specialist (NiCE Cxone) for a remote night-shift role. You will design and maintain communication workflows, build API-driven automation, and integrate with CRM and internal systems.

The role emphasizes scripting, REST APIs, JSON data mapping, and strong troubleshooting skills, with opportunities for career growth in a collaborative environment and inclusive culture at MicroSourcing.