Remote Concierge Assistant - Customer Support & Ops

MicroSourcing; Manila; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Healthcare day one

Dependent coverage

Paid time-off with cash conversion

Life insurance

Performance bonuses

Team events

Flexible schedule

Career growth

Inclusive culture

Job summary

MicroSourcing is hiring a Concierge Assistant to provide excellent customer service to homeowners, vendors, and loan officers. This remote, night-shift role emphasizes inbound/outbound calls, contractor verification, and efficient service request management.

You will verify contractor suitability, match pros to requests, and maintain accurate communications. The position offers healthcare, PTO, life insurance, and performance bonuses, with a focus on flexible work arrangements and career growth.

Responsibilities

• Provide customer service to homeowners, vendors, and loan officers
• Provide inbound call customer service to homeowners, vendors, and loan officers
• Prospecting (Cold calling) pros based on territory/trade to quickly fill Jobs with no pros or unresponsive pros
• Use internet tools/searches to verify contractor meets standards prior to outreach
• Ability to clearly understand the needs of the homeowner and relay them accurately to the contractor
• Match new and existing pros to active service requests
• Quality check jobs in queue for complete info, collaborate with the team to make sure all necessary info is listed on service request.
• Complete communications and follow-ups on time
• Proactively assess workload and adjust priorities in order to meet goals
• Develop positive business relationships with new and existing service providers by setting accurate expectations and communicating effectively
• Explain Househappy products and services to customers using provided templates and FAQ's
• Enter service requests for homeowners who need immediate assistance or a ballpark estimate for a service
• Explain promotional offers with a soft approach - no pressuring or pushing sales
• Meet daily activity targets
• Review service requests for completeness and accuracy
• Identify if there is enough information to get pros interested
• Contact homeowners to obtain missing or clarified information
• Follow up on all jobs within the queue on approved timelines following procedures, using templates and scripting provided until familiar with Househappy products and services
• Use CRM to log all activities related to speaking with customers and pros
• Misc duties as assigned based on staffing and business needs

Job description

MicroSourcing is hiring a Concierge Assistant to provide excellent customer service to homeowners, vendors, and loan officers. This remote, night-shift role emphasizes inbound/outbound calls, contractor verification, and efficient service request management.

You will verify contractor suitability, match pros to requests, and maintain accurate communications. The position offers healthcare, PTO, life insurance, and performance bonuses, with a focus on flexible work arrangements and career growth.