Customer Support Specialist | Work from home | Night Shift/Rotational

Connext; Philippines; On-site; PHP 223,000 - 446,000; Full time

Benefits offered by this job

Competitive compensation

Attendance bonus

Life insurance

HMO Insurance

Great company culture

25% Night Differential

Annual Increase

Job summary

Connext is seeking a Customer Support Specialist who will provide remote support for a United States client. You will assist with reservations, respond to inquiries, and guide customers through the booking process while ensuring accurate records.

The role requires at least two years in customer service, excellent English communication, and the ability to navigate multiple software platforms from a home-based setup. Night differential and annual increases are part of the compensation.

Qualifications

• Minimum of two years in customer service.
• Experience with phone support.
• Excellent written and verbal English.
• Detail-oriented with accurate record-keeping.
• Ability to learn multiple software platforms.
• Ability to work independently in a remote environment.

Responsibilities

• Respond promptly and professionally to inbound customer messages and inquiries.
• Handle outbound phone calls to answer customer questions, provide assistance, and support reservation completion.
• Provide accurate information using company-approved responses, procedures, and resources.
• Guide customers through the reservation process, required documentation, and pre-booking requirements.
• Maintain professional and customer-focused communication across all interactions.
• Assist customers in completing reservations and ensure required information is accurately captured.
• Confirm reservation details and ensure customers understand requirements before vehicle pickup.
• Follow up with customers who have started but have not completed the reservation process.
• Maintain accurate customer records, notes, and reservation status within company systems.
• Escalate customer concerns or situations outside established procedures to the appropriate team members.
• Coordinate with Sales, Customer Service, and Operations teams to support smooth customer experiences.
• Manage multiple customer conversations while maintaining accuracy, professionalism, and timely responses.
• Support daily booking goals and customer service objectives through consistent execution.

Skills

Customer service

Phone support

Attention to detail

Problem solving

CRM systems

Reservation software

English communication

Tools

CRM systems

Reservation software

Job description

Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for a Customer Support Specialist who will be working with Connext's Client in the United States of America

What's in it for you?

• Competitive compensation
• Perfect Attendance Bonus
• Life insurance
• HMO Insurance
• Great company culture
• 25% Night Differential
• Annual Increase

What is the job?

The Customer Support Specialist 1 is responsible in providing remote customer support through text and phone, assisting customers with reservations, booking requirements, and pre-arrival processes while ensuring timely and accurate service.

Responsibilities:

• Respond promptly and professionally to inbound customer messages and inquiries.
• Handle outbound phone calls to answer customer questions, provide assistance, and support reservation completion.
• Provide accurate information using company-approved responses, procedures, and resources.
• Guide customers through the reservation process, required documentation, and pre-booking requirements.
• Maintain professional and customer-focused communication across all interactions.
• Assist customers in completing reservations and ensure required information is accurately captured.
• Confirm reservation details and ensure customers understand requirements before vehicle pickup.
• Follow up with customers who have started but have not completed the reservation process.
• Maintain accurate customer records, notes, and reservation status within company systems.
• Escalate customer concerns or situations outside established procedures to the appropriate team members.
• Coordinate with Sales, Customer Service, and Operations teams to support smooth customer experiences.
• Manage multiple customer conversations while maintaining accuracy, professionalism, and timely responses.
• Support daily booking goals and customer service objectives through consistent execution.

Qualifications:

• Minimum of two (2) years of experience in customer service or a related support role.
• Comfortable handling customer interactions through phone support when needed.
• Demonstrates strong attention to detail and ability to maintain accurate customer information.
• Demonstrates strong problem-solving skills and ability to handle customer concerns professionally.
• Proven ability to learn and navigate multiple software platforms, CRM systems, messaging tools, and reservation workflows.
• Proven ability to work independently while maintaining productivity in a remote work environment.
• Clear and coherent both written and verbal communication skills in English.