Remote Collections Officer

Twoconnect; Manila; On-site; PHP 320,000 - 520,000; Full time

Benefits offered by this job

HMO with 2 free dependents

Government-mandated benefits

Training programmes

Career development

Job summary

Twoconnect is seeking a Debtors / Collections Officer in Manila to manage overdue agent accounts with disciplined follow-up, accurate record-keeping, and escalation according to trading terms.

You will liaise with sales and accounts receivable, prepare weekly reports, and ensure compliance. A minimum of 3 years in debtors or collections is essential; strong phone and written communication and proficient Excel skills are required.

Qualifications

• Minimum 3 years’ relevant experience in debtors, collections, accounts receivable, or similar finance administration.
• Experience following structured collections workflows, trading terms and escalation timeframes.
• Strong telephone and written communication skills, with the confidence to follow up overdue accounts firmly and professionally.
• Strong calendar-management skills and ability to manage multiple follow-ups and deadlines.
• Intermediate to advanced Microsoft Excel skills with confidence working with reports and trackers.

Responsibilities

• Monitor agent accounts against established trading terms and identify overdue amounts.
• Apply the documented debtors process, including issuing the approved initial email when an account falls outside its trading terms.
• Complete the required three-day follow-up using the approved email template and an outbound telephone call where no response has been received.
• Complete the required seven-day follow-up and issue the final cancellation notice where the matter remains unresolved.
• Contact selling agents and relevant customers by telephone and email to determine payment status and secure clear commitments.
• Maintain complete notes, correspondence and supporting evidence for each collections action and escalation.
• Identify unpaid applications that were submitted in error or did not proceed and provide the Cancellations team with the supporting audit trail.
• Liaise with Accounts Receivable to confirm whether expected payments have been received without receiving or allocating funds.
• Prepare and pay weekly roadside assistance reports.

Skills

Phone communication

Written communication

Organisational skills

Attention to detail

Excel proficiency

Tools

Excel

Job description

Twoconnect is seeking a Debtors / Collections Officer in Manila to manage overdue agent accounts with disciplined follow-up, accurate record-keeping, and escalation according to trading terms.

You will liaise with sales and accounts receivable, prepare weekly reports, and ensure compliance. A minimum of 3 years in debtors or collections is essential; strong phone and written communication and proficient Excel skills are required.