Remote Cloud Support Engineer (UK/US Shifts)

24x7 Direct; Philippines; Remote; PHP 457,000 - 547,000; Full time

Benefits offered by this job

Overtime pay

Permanent work‑from‑home

HMO after probation

13th Month Pay

Laptop provided

Job summary

24x7 Direct in the Philippines is seeking a Cloud Support Engineer for a remote, full‑time role with rotating UK/US coverage. You’ll provide hands‑on IT support in a healthcare environment, coordinating with cloud platforms, networking, and enterprise IT support.

Requirements include 1–3 years in MSP/IT support, basic networking and Windows knowledge, and strong communication. The role offers PHP 45,000 monthly, bi‑monthly payroll, overtime, and a permanent work‑from‑home arrangement.

Qualifications

• 1–3 years’ experience in an MSP or IT support environment.
• Relevant IT qualification or hands‑on support experience.
• Basic knowledge of networking (TCP/IP, DNS, DHCP) and Windows environments.
• Strong communication and customer service skills.
• Eagerness to learn and adapt in a fast‑paced setting.
• Ability to work independently and in a team.
• Rotating shifts, weekends and public holidays.

Responsibilities

• Provide first and second-level IT support via phone, email, and remote tools.
• Troubleshoot and resolve technical issues, escalate when needed.
• Monitor cloud infrastructure, backups, and system performance.
• Assist with basic network configurations (VPNs, VLANs, routing).
• Support telephony systems and IT equipment deployments.
• Perform system updates, patching, and basic security monitoring.
• Maintain clear documentation and contribute to improvements.
• Work with senior engineers on projects and ongoing learning.

Skills

IT support

MSP experience

Remote support

Networking basics

Windows environments

Communication

Teamwork

Problem solving

Education

Relevant IT qualification

Tools

VMware

Hyper-V

VPNs

Linux

Job description

24x7 Direct in the Philippines is seeking a Cloud Support Engineer for a remote, full‑time role with rotating UK/US coverage. You’ll provide hands‑on IT support in a healthcare environment, coordinating with cloud platforms, networking, and enterprise IT support.

Requirements include 1–3 years in MSP/IT support, basic networking and Windows knowledge, and strong communication. The role offers PHP 45,000 monthly, bi‑monthly payroll, overtime, and a permanent work‑from‑home arrangement.