Global Health IT Support Analyst — 24/7

Optum, a UnitedHealth Group Company; Mimaropa; On-site; PHP 279,000 - 424,000; Full time

Job summary

Optum is a global organization delivering care aided by technology, seeking a Technical Support Specialist in the Philippines. You will handle 24x7 calls diagnosing hardware, software, and network issues in a Windows 10 environment, and troubleshoot product and corporate applications with structured incident management.

The role emphasizes strong communication, integrity, and adherence to PHI/PII protections, with scheduled shifts and performance metrics across first call resolution and ticket

Qualifications

• Graduate of at least a 4-year course.
• 1+ years of technical support or related experience.
• Proven good communication skills.

Responsibilities

• Answer and resolve technical issues via 24x7 calls.
• Diagnose Windows 10 hardware/software/network concerns.
• Troubleshoot applications (MS Office, Tableau, Rightfax, browsers).
• Log interactions in incident management system.
• Maintain data privacy and PHI/PII compliance.
• Meet metrics on ticket quality and handle time.

Skills

Technical support

Communication skills

Education

4-year degree

Tools

MS Office Suite

Tableau

Rightfax

Enterprise browsers

Java plug-ins

Job description

Optum is a global organization delivering care aided by technology, seeking a Technical Support Specialist in the Philippines. You will handle 24x7 calls diagnosing hardware, software, and network issues in a Windows 10 environment, and troubleshoot product and corporate applications with structured incident management.

The role emphasizes strong communication, integrity, and adherence to PHI/PII protections, with scheduled shifts and performance metrics across first call resolution and ticket