Remote Client Success & Education Specialist

Verified First; Philippines; Remote; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Work-life balance: no nights or the 0?

100% employer-paid insurance premiums

Continuous education and training

Team-building and culture events in a/

Job summary

Verified First is a thriving tech company delivering cutting-edge software for background screening. We seek a Client Services Representative to assist clients with inquiries, educate them on our products, and foster a positive relationship with Verified First.

The role involves handling inquiries via email, phone, or chat; meeting service level goals; assisting with account setup, orders, and billing training; and collaborating with other teams as needed in a fully remote setting.

Qualifications

• Positive, solution-focused attitude.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Punctual and reliable attendance.
• Typing 45 WPM and internet research proficiency.

Responsibilities

• Provide world-class service for client inquiries via email, phone, or chat with empathy.
• Meet response and resolution time goals for client cases.
• Educate clients on searches, forms needed for searches, and the adverse action process.
• Assist clients with creating new user accounts, processing orders, and training on the background screening application.
• Train new clients on the billing process.
• Assist other departments in obtaining information and forms needed from clients to perform searches.
• Perform other duties as assigned.

Education

High School Diploma or equivalent

Tools

G-Suite

Microsoft Office

Salesforce

Job description

Verified First is a thriving tech company delivering cutting-edge software for background screening. We seek a Client Services Representative to assist clients with inquiries, educate them on our products, and foster a positive relationship with Verified First.

The role involves handling inquiries via email, phone, or chat; meeting service level goals; assisting with account setup, orders, and billing training; and collaborating with other teams as needed in a fully remote setting.