Remote Call Centre & FinOps Specialist

Outdesk.; Philippines; Remote; PHP 335,000 - 614,000; Full time

Job summary

Outdesk. is seeking a motivated Call Centre & Operations Support professional to deliver customer service and operational support across a fast-paced payments environment.

You will handle frontline and back-office tasks, liaising with customers, corporate clients, cardholders, and suppliers to resolve inquiries and maintain smooth processes. You will work across multiple systems, handle sensitive financial data, analyse information, and balance customer-facing duties with internal reporting,

Qualifications

• Minimum 2–3 years' experience in customer support or call centre operations.
• Experience in fintech, banking, payments, or financial services is highly regarded.
• Experience handling inquiries across phone and email.
• Experience with Visa dispute management, card disputes, or digital support is advantageous.
• Strong practical knowledge of Microsoft Excel and data cleaning.

Responsibilities

• Manage inbound and outbound calls, delivering professional, empathetic support.
• Respond to cardholder inquiries via phone and email.
• Provide B2B support to corporate clients and troubleshoot platform issues.
• Log, track, and resolve support requests using a ticketing system.
• Assist with chatbot improvements and operational documentation.
• Support new programme setups and order management processes.
• Produce operational reports and analyse transaction data.

Skills

Customer support

Analytical thinking

English communication

Time management

Education

Bachelor's degree

Tools

Freshdesk

Zendesk

Excel

Job description

Outdesk. is seeking a motivated Call Centre & Operations Support professional to deliver customer service and operational support across a fast-paced payments environment.

You will handle frontline and back-office tasks, liaising with customers, corporate clients, cardholders, and suppliers to resolve inquiries and maintain smooth processes. You will work across multiple systems, handle sensitive financial data, analyse information, and balance customer-facing duties with internal reporting,