Remote Billing Support Specialist — Growth & Benefits

MicroSourcing International; Manila; Remote; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Healthcare on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Competitive rewards

Job summary

MicroSourcing, a leading Philippine-based MSP, is seeking a Customer Support Billing Specialist who will handle billing-related inquiries from a remote setup. The role emphasizes prompt ticket handling, accuracy in documentation, and escalation when needed.

The ideal candidate has 1+ years in customer support or fintech environments, with familiarity in billing systems and analytics. Competitive rewards, healthcare, and growth opportunities accompany a flexible work arrangement.

Qualifications

• 1+ years in customer support, billing, payments, or fintech environments.
• Experience working with defined SLAs and performance metrics.
• Familiarity with payment processing systems and billing platforms.
• Strong documentation and ticket management skills.
• Experience with analytics and reporting in support tools.

Responsibilities

• Actively monitor and manage incoming billing support tickets across channels.
• Ensure timely responses and resolution within defined SLAs.
• Investigate and resolve billing discrepancies, payment failures, and disputes.
• Maintain accurate documentation of customer interactions and case outcomes.
• Identify recurring billing issues or trends and elevate to leadership as needed.

Skills

Customer support

Billing

Payments

E-commerce

Fintech

Tools

Zendesk

Jira Service Desk

Job description

MicroSourcing, a leading Philippine-based MSP, is seeking a Customer Support Billing Specialist who will handle billing-related inquiries from a remote setup. The role emphasizes prompt ticket handling, accuracy in documentation, and escalation when needed.

The ideal candidate has 1+ years in customer support or fintech environments, with familiarity in billing systems and analytics. Competitive rewards, healthcare, and growth opportunities accompany a flexible work arrangement.