Customer Support Billing Specialist

MicroSourcing International; Manila; Remote; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Healthcare on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Competitive rewards

Job summary

MicroSourcing, a leading Philippine-based MSP, is seeking a Customer Support Billing Specialist who will handle billing-related inquiries from a remote setup. The role emphasizes prompt ticket handling, accuracy in documentation, and escalation when needed.

The ideal candidate has 1+ years in customer support or fintech environments, with familiarity in billing systems and analytics. Competitive rewards, healthcare, and growth opportunities accompany a flexible work arrangement.

Qualifications

• 1+ years in customer support, billing, payments, or fintech environments.
• Experience working with defined SLAs and performance metrics.
• Familiarity with payment processing systems and billing platforms.
• Strong documentation and ticket management skills.
• Experience with analytics and reporting in support tools.

Responsibilities

• Actively monitor and manage incoming billing support tickets across channels.
• Ensure timely responses and resolution within defined SLAs.
• Investigate and resolve billing discrepancies, payment failures, and disputes.
• Maintain accurate documentation of customer interactions and case outcomes.
• Identify recurring billing issues or trends and elevate to leadership as needed.

Skills

Customer support

Billing

Payments

E-commerce

Fintech

Tools

Zendesk

Jira Service Desk

Job description

Job Description:

Discover your 100% YOU with MicroSourcing!

Position: Customer Support Billing Specialist

Work setup: Work from home

Why join MicroSourcing?

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Job Overview

Education & Experience

• 1+ years of experience in customer support, billing, payments, e-commerce, or financial technology environments
• Experience working within defined SLAs and performance metrics

Technical Skills (Required)

• Familiarity with payment processing systems, billing platforms, or account management tools
• Comfortable using customer support and help-desk platform that includes analytics and reporting features
• Strong documentation and ticket management skills

Core Competencies

• Strong attention to detail
• Skilled at handling customer escalations with professionalism and empathy
• Proactive problem-solving mindset
• Ability to collaborate effectively with internal teams

Nice to Have (Not Required)

• Experience with ticketing systems such as Zendesk, Jira service desk, or similar platforms
• Ability to analyze account activity, payment discrepancies, refunds, chargebacks, and transaction errors

Key Responsibilities Alignment

• Actively monitor and manage incoming billing support tickets across multiple channels, including in-app escalations
• Ensure timely responses and resolution within defined SLAs
• Investigate and resolve billing discrepancies, payment failures, and transaction disputes
• Maintain accurate documentation of customer interactions and case outcomes
• Identify recurring billing issues or trends and elevate to leadership as needed

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%!

• Terms & conditions apply