Remote Bilingual Mandarin Tech Support Pro

Workstream Construction Services Ltd.; Manila; On-site; PHP 669,600 - 1,004,400; Full time

Benefits offered by this job

Permanently Remote

Monthly Stipend

Annual Bonus

Performance Bonuses

Flexible PTO

US & PH Holidays

Career Growth

Alumni Mentors

Job summary

Workstream is seeking a Mandarin Technical Support Specialist to join our Customer Support team. You will be a core member, providing bilingual assistance to Mandarin-speaking customers and ensuring smooth operation of the Workstream platform.

You will handle chats, calls, and emails, guiding users through features and best practices while maintaining high CSAT. This remote role requires Mandarin and English fluency and availability for US time zones.

Qualifications

• 1 to 5 years of experience in Customer Support, Technical Support, Product Support, Help Desk, Service Desk, or a similar customer-facing role.
• Fluent in Mandarin and English (verbal and written).
• Experience using help desk software and remote support tools.
• Strong knowledge of Payroll and related HR products.
• Willingness to work US time zones.
• Must have a high-speed internet connection (at least 50 Mbps).
• Willingness to attend occasional in-person meetings in Metro Manila.

Responsibilities

• Serve as the primary contact for customers via chat, phone, and email with timely support and troubleshooting for the Workstream platform.
• Deliver bilingual support, primarily English with Mandarin assistance as needed.
• Handle interactions via chat (~70%) and phone (~30%) with strong written and verbal English/Mandarin.
• Respond to inquiries promptly, meeting service metrics (first response time, resolution time, CSAT).
• Diagnose issues, identify root causes, and escalate to Engineering when needed.
• Guide customers through platform features and workflows, sharing best practices.
• Maintain a positive, empathetic, and professional approach in every interaction.
• Follow up until issues are fully resolved and contribute to product/testing improvements.

Skills

Mandarin & English fluency

Customer Support Experience

US Time Zone Availability

Strong Communication

Technical Troubleshooting

Tools

Help Desk Software

Remote Support Tools

Payroll HR Software

Job description

Workstream is seeking a Mandarin Technical Support Specialist to join our Customer Support team. You will be a core member, providing bilingual assistance to Mandarin-speaking customers and ensuring smooth operation of the Workstream platform.

You will handle chats, calls, and emails, guiding users through features and best practices while maintaining high CSAT. This remote role requires Mandarin and English fluency and availability for US time zones.