Remote Multilingual Customer Support Specialist

Sleek Tech Pte Ltd; Manila; Remote; PHP 335,000 - 558,000; Full time

Job summary

Sleek Tech Pte Ltd is seeking a proactive Customer Support Executive to deliver exceptional, multilingual remote support for Hong Kong clients from the Philippines. You will handle onboarding, document submissions, and inquiries with speed and empathy using Zendesk, Aircall, Slack, and Gmail.

Two years in customer support is required; English fluency is essential, and Cantonese/Mandarin are a strong advantage.

Qualifications

• Minimum 2 years of experience in customer support.
• Bachelor's degree in any field.
• Fluent in English; Cantonese and Mandarin are a plus.
• Proficient with Zendesk, Aircall, Slack, and Gmail.
• Remote-ready with reliable internet and a quiet workspace.

Responsibilities

• Deliver exceptional, multilingual remote support to Hong Kong clients.
• Respond to inquiries via email, live chat, and phone with speed and empathy.
• Guide clients through Sleek's platforms during onboarding and document submission.
• Collaborate with Sales, Compliance, Corporate Secretary, Accounting and Tech teams.
• Identify recurring issues and contribute to knowledge base improvements.

Skills

Customer support

English fluency

Mandarin

Cantonese

Education

Bachelor's degree

Tools

Zendesk

Aircall

Slack

Gmail

Job description

Sleek Tech Pte Ltd is seeking a proactive Customer Support Executive to deliver exceptional, multilingual remote support for Hong Kong clients from the Philippines. You will handle onboarding, document submissions, and inquiries with speed and empathy using Zendesk, Aircall, Slack, and Gmail.

Two years in customer support is required; English fluency is essential, and Cantonese/Mandarin are a strong advantage.