Bilingual Mandarin Customer Support Specialist — Remote

Workstream Construction Services Ltd.; Manila; On-site; PHP 446,400 - 781,200; Full time

Benefits offered by this job

Permanently Remote

Annual Bonus

Performance-based bonuses

Flexible PTO

Pay wired directly to your bank

Job summary

Workstream is seeking a Mandarin-speaking Customer Support Associate to join our fully remote team. You will be the primary contact for customers via phone, email, and chat, delivering bilingual support in English and Mandarin while maintaining a high standard of service.

Strong written and verbal communication, plus experience with help desk tools, are essential. You should be comfortable with US time zones, have 1–3 years in customer support, and be able to work from home with a stable

Qualifications

• Fluent in Mandarin and English, both written and verbal.
• 1–3 years in customer support or related roles.
• Experience with help desk software and remote support tools.

Responsibilities

• Be the primary contact for customers via phone, email, and chat.
• Provide bilingual support with Mandarin as needed.
• Aim for fast response times and high CSAT scores.
• Escalate issues to engineering when appropriate.

Skills

Mandarin language

Customer support

English language

Tools

Help desk software

Remote support tools

Job description

Workstream is seeking a Mandarin-speaking Customer Support Associate to join our fully remote team. You will be the primary contact for customers via phone, email, and chat, delivering bilingual support in English and Mandarin while maintaining a high standard of service.

Strong written and verbal communication, plus experience with help desk tools, are essential. You should be comfortable with US time zones, have 1–3 years in customer support, and be able to work from home with a stable