Remote B2C Support Specialist for US Clients Night Shift

Emapta; Metro Manila; Remote; PHP 284,000 - 341,000; Full time

Benefits offered by this job

Competitive Salary Package

Night differential pay

Permanent WFH arrangement

HMO coverage with free dependent

Fixed weekends off

Salary Advance Program

Emapta Academy courses

Gym access with trainer

Lifestyle perks

Employee referral incentives

Government benefits

20 annual leaves

Job summary

Emapta Philippines is hiring a B2C Customer Service Representative for iCash, a Canadian fintech, to support US clients. The role is permanent remote with night shifts, offering growth and global exposure.

You'll handle multichannel support, resolve account and payment issues, and ensure customer satisfaction across chat, email, SMS, and phone. A strong US client service background and reliable WFH experience are essential.

Qualifications

• Minimum of 3 years of customer service experience supporting U.S. clients, with a stable employment history and no more than a 3-month gap in recent employment
• At least 1 year of work-from-home experience in a customer service role
• Proven experience working night shifts
• Hands-on experience providing customer support through email, SMS, and phone channels
• Strong knowledge of customer service best practices
• Excellent written and verbal English communication skills
• Strong problem-solving, analytical, and decision-making abilities
• Ability to navigate multiple systems and communication platforms efficiently
• Customer-focused, adaptable, and able to perform effectively in a fast-paced environment
• Collaborative team player with a willingness to learn and grow

Responsibilities

• Provide exceptional multichannel customer support through live chat, email, SMS, and phone channels
• Research inquiries, follow up with customers, identify needs, and prioritize accordingly
• Respond to inquiries regarding the application process and status
• Provide technical assistance and resolve issues related to mobile apps and websites
• Acknowledge, investigate, and resolve complex customer complaints following policy
• Post customer payments accurately to accounts and process balance adjustments

Skills

US client exp

WFH experience

Night shift

English proficiency

Problem solving

Multi-system access

Team player

Customer focus

Job description

Emapta Philippines is hiring a B2C Customer Service Representative for iCash, a Canadian fintech, to support US clients. The role is permanent remote with night shifts, offering growth and global exposure.

You'll handle multichannel support, resolve account and payment issues, and ensure customer satisfaction across chat, email, SMS, and phone. A strong US client service background and reliable WFH experience are essential.