Global B2B Customer Support Manager

Emapta; Mandaluyong; On-site; PHP 1,440,000 - 2,160,000; Full time

Benefits offered by this job

Night differential

HMO with dependents

Office in Ortigas (SM Mega Tower)

Gym access

Leave benefits

Job summary

Emapta is seeking a Manager, Customer Support in Manila to lead and develop high-performing B2B support teams on a night-shift schedule. The role involves managing offshore resources, using CRM platforms to drive service excellence, and ensuring secure handling of confidential information.

Join a fast-growing enterprise software environment in Ortigas with strong growth potential, competitive compensation, and extensive upskilling through Emapta Academy.

Qualifications

• Bachelor's degree or equivalent professional experience
• 3 to 5 years of experience in a Customer Support leadership role
• Demonstrated ability to use AI-enabled tools responsibly, validate outputs, and protect confidential information

Responsibilities

• Lead and develop high-performing B2B customer support teams
• Use CRM tools to track customer interactions and drive service excellence
• Coordinate offshore teams and contractors to optimize staffing
• Deliver multichannel support across phone, web, email, and chat
• Translate business priorities into disciplined execution and outcomes

Skills

Leadership

AI tools

CRM tools

Education

Bachelor's degree or equivalent

Tools

Salesforce

Zendesk

Zoho

Job description

Emapta is seeking a Manager, Customer Support in Manila to lead and develop high-performing B2B support teams on a night-shift schedule. The role involves managing offshore resources, using CRM platforms to drive service excellence, and ensuring secure handling of confidential information.

Join a fast-growing enterprise software environment in Ortigas with strong growth potential, competitive compensation, and extensive upskilling through Emapta Academy.