Remote B2C Collections Team Lead | Night Shift

Emapta Global; Metro Manila; On-site; PHP 670,000 - 893,000; Full time

Benefits offered by this job

HMO coverage

Permanent WFH arrangement

Salary advance program

EMAPTA Academy courses

Office gym access (Ortigas/Makati)

Lifestyle perks

Referral incentives

Government and EMAPTA benefits

20 annual leaves

Mentorship and global exposure

Job summary

EMAPTA Philippines is hiring a B2C Collections Team Leader to drive leadership, accountability, and recovery results for a Canadian digital lending operation. This remote role offers night shifts and monthly incentives, with a permanent work-from-home arrangement and access to global career growth opportunities.

The role emphasizes coaching, performance management, and data-driven decisions, with a focus on team development and international collaboration.

Qualifications

• At least 5 years of direct B2C collections experience.
• Experience leading teams in a BPO environment.
• Strong coaching and people-management skills.
• Must be based near an Emapta office location.

Responsibilities

• Foster open, honest, and transparent communication.
• Set clear goals and expectations for the team.
• Motivate and guide the team toward monthly performance targets.
• Serve as the primary point of support for team challenges.
• Lead coaching sessions and regular team meetings.

Skills

Collections leadership

BPO experience

People management

Leadership presence

Job description

EMAPTA Philippines is hiring a B2C Collections Team Leader to drive leadership, accountability, and recovery results for a Canadian digital lending operation. This remote role offers night shifts and monthly incentives, with a permanent work-from-home arrangement and access to global career growth opportunities.

The role emphasizes coaching, performance management, and data-driven decisions, with a focus on team development and international collaboration.