Accounts Receivable & Collections Specialist

Outsourced; Quezon City; On-site; PHP 502,000 - 725,000; Full time

Job summary

Outsourced is seeking a Credit Controller in Manila to protect clients’ cash flow by pursuing overdue fees and maintaining an accurate receivables ledger. You will balance outbound collections with invoicing, payment allocation, and reporting, while upholding fair treatment of students and hardship recognition.

The role splits 50/50 between collections and AR management, using Xero and Zoho CRM. A background check is part of recruitment and the position is full-time onsite in Eastwood with

Qualifications

• 2-3 years' experience in accounts receivable/credit & collections
• Fluent written and spoken English for direct customer contact
• Hands-on experience with cloud accounting software (Xero preferred)
• Comfortable using a CRM (Zoho CRM) and keeping records reconciled
• Proficient with Excel/Sheets and MS Word/Docs
• Strong numeracy and disciplined record-keeping
• Clear business communications with correct grammar
• Calm, empathetic phone manner and good time management
• Finance/accounting qualification desirable; strong experience may substitute

Responsibilities

• Own day-to-day accounts receivable, raise invoices, and keep AR ledger accurate and current
• Monitor daily payments, receipt, allocation, and reconciliation
• Investigate unallocated payments with stakeholders
• Set up student payment plans and direct-debit schedules
• Process journals and adjustments; apply credit notes as needed
• Handle chargebacks and payment disputes per process
• Run aged receivables and provide weekly status reports
• Maintain audit-ready records and data consistency across systems
• Support month-end AR close

Skills

English communication

Xero

Zoho CRM

Excel/Sheets

Attention to detail

Time management

Customer service

Phone manner

Education

Finance or accounting qualification

Tools

Xero

Zoho CRM

Excel/Google Sheets

Job description

Outsourced is seeking a Credit Controller in Manila to protect clients’ cash flow by pursuing overdue fees and maintaining an accurate receivables ledger. You will balance outbound collections with invoicing, payment allocation, and reporting, while upholding fair treatment of students and hardship recognition.

The role splits 50/50 between collections and AR management, using Xero and Zoho CRM. A background check is part of recruitment and the position is full-time onsite in Eastwood with