AR & Collections Specialist - Credit Control (AU)

Outsourced Quality Assured Services Inc. (ISO Certified); Quezon City; On-site; PHP 335,000 - 614,000; Full time

Job summary

Outsourced Quality Assured Services Inc. (ISO Certified) in the Philippines seeks a Credit Controller to protect client cash flow by collecting overdue fees and maintaining a clean receivables ledger.

The role combines phone-based collections with invoicing, allocations, reconciliations, and reporting, demanding firm, fair, and hardship-aware judgments. Responsibilities cover aged-debt collections, payment arrangements, AR management, and month-end close support, working with Xero and Zoho CRM.

Qualifications

• 2-3 years' experience in accounts receivable and/or credit and collections, ideally servicing an Australian or Western client base.
• Hands-on experience with cloud accounting software — Xero strongly preferred.
• Comfortable working in a CRM (Zoho CRM used here) and keeping records reconciled across systems.

Responsibilities

• Work an aged-debt queue by priority, making outbound calls to follow up overdue and delinquent student accounts and bring them current.
• Negotiate and establish realistic payment arrangements and payment-plan restructures within approved parameters.
• Send reminder and follow-up communications by email and SMS alongside calls, and log every contact attempt and outcome accurately.
• Maintain a clean record of promises-to-pay and proactively follow up on broken or missed arrangements.
• Run daily performance reports on delinquencies and receivables, and monitor movement in aged debt.
• Build and maintain constructive relationships with students and internal departments to resolve billing, payment and account concerns.
• Apply issue-resolution strategies to de-escalate dissatisfied students and reduce the risk of negative reviews or complaints.
• Identify and elevate — flag accounts involving genuine hardship, disputed debts, chargebacks, or matters requiring management, and route them appropriately rather than pursuing them directly.

Skills

English proficiency

Xero

Zoho CRM

Excel / Sheets

Attention to detail

Time management

Communication skills

Customer service mindset

Accounting knowledge

Education

Finance/Accounting qualification

Tools

Xero

Zoho CRM

Job description

Outsourced Quality Assured Services Inc. (ISO Certified) in the Philippines seeks a Credit Controller to protect client cash flow by collecting overdue fees and maintaining a clean receivables ledger.

The role combines phone-based collections with invoicing, allocations, reconciliations, and reporting, demanding firm, fair, and hardship-aware judgments. Responsibilities cover aged-debt collections, payment arrangements, AR management, and month-end close support, working with Xero and Zoho CRM.