Remote Full-Stack Support Engineer (Sydney Hours)

Hire Overseas; Philippines; Remote; PHP 5,678,000 - 8,202,000; Full time

Benefits offered by this job

Paid Time Off

Holidays

100% remote setup

Bi-monthly USD pay

Sydney hours alignment

Job summary

Hire Overseas is seeking a Software Support Engineer (Full Stack) to help non-technical customers build and scale apps on our AI platform. You will debug production issues, advise on architecture, and implement platform improvements while creating scalable automations.

The role emphasizes clear communication with non-technical users, rapid ticket resolution, and ongoing knowledge-base updates. This is a fully remote position with bi-monthly USD pay and PTO in Sydney business hours.

Qualifications

• Strong TypeScript and React background.

Responsibilities

• Fully resolve issues with customer apps, from fixing bugs to advising on architecture and integrations.
• Explain problems and fixes in clear, simple language to non-technical customers.
• Debug production issues using logs, traces, repros, and minimal test cases.
• Close tickets at high volume without sacrificing quality.
• Turn every customer fix into a platform improvement by updating the underlying platform or AI agent.
• Spot patterns across tickets and flag product gaps causing customer pain.
• Maintain up-to-date public and internal documentation and write clear guides.
• Automate the support workflow to scale to hundreds of customers a day.
• Be first point of contact for platform incidents during working hours.
• Coordinate with engineering on diagnosis and resolution and provide updates until closed.

Skills

TypeScript

React

Web fundamentals

Debug production issues

Systems thinking

Written communication

Customer-facing

Ticket resolution

Shipping fast

Attention to detail

Willingness to work across levels

Tools

Postgres

Redis

ClickHouse

Hono

Drizzle ORM

Temporal

Tailwind

Cloudflare

AWS

CDK

Terraform

Job description

Hire Overseas is seeking a Software Support Engineer (Full Stack) to help non-technical customers build and scale apps on our AI platform. You will debug production issues, advise on architecture, and implement platform improvements while creating scalable automations.

The role emphasizes clear communication with non-technical users, rapid ticket resolution, and ongoing knowledge-base updates. This is a fully remote position with bi-monthly USD pay and PTO in Sydney business hours.