Client Experience Manager — Hybrid, Global Partnerships

MicroSourcing International; Parañaque; Hybrid; PHP 900,000 - 1,800,000; Full time

Benefits offered by this job

Competitive pay

Healthcare coverage

Paid time off

Group life insurance

Performance bonuses

Team events

Work-life harmony

Career growth

Diversity & inclusion

Job summary

MicroSourcing seeks a Client Experience Manager to oversee high-touch client relationships across multiple projects. You will serve as the SME for client relationship management and ensure objectives and issues are met with anticipatory service and timely deliverables.

Reporting to senior leadership, you will work with global teams to align on priorities, manage escalations, and drive client satisfaction while maintaining 8:00–17:00 ET work hours and occasional US travel.

Qualifications

• 3+ years' experience directly managing client relationships, ideally with US based clients.
• Mastery of American English – both written and verbal.
• Ability to travel to the US as needed for meetings with clients and US-based management.
• Must be able to work permanently Monday through Friday, 8:00 am to 5:00 pm Eastern Time (New York Time Zone; GMT -5) and some holidays.

Responsibilities

• Manage day-to-day service delivery within a multi-shore environment.
• Provide high-touch support for clients across industries including Digital Ad Operations, Creative Services, Data Solutions, and QA.
• Maintain executive-level communication with client points of contact to align on priorities.
• Collaborate with resources in Bangladesh and El Salvador to ensure service quality.
• Identify growth opportunities and collaborate with the Sales Team on strategy.
• Handle escalations and ensure timely, high-quality resolutions.
• Provide and analyze reports to clients and delivery teams to identify trends and inefficiencies.
• Host client calls and reviews with client leadership teams.

Skills

Client mgmt

US clients

American English

Travel to US

Eastern Time

Education

Bachelor's degree in business/communications

Tools

Microsoft Office

Microsoft Excel

PowerPoint

Salesforce.com

Google Suite

Job description

MicroSourcing seeks a Client Experience Manager to oversee high-touch client relationships across multiple projects. You will serve as the SME for client relationship management and ensure objectives and issues are met with anticipatory service and timely deliverables.

Reporting to senior leadership, you will work with global teams to align on priorities, manage escalations, and drive client satisfaction while maintaining 8:00–17:00 ET work hours and occasional US travel.